Minimum Skills to Hire:

• Experience within customer services /sales program is an advantage.

• Excellent leadership and communication skills for three languages Mandarin, Bahasa- Indonesia and English.

• Ability to deal with demanding customers and escalations.

• Fast learner and able to cope in a fast-paced environment.

• Language proficiency in English is mandatory.

E. Preferred Qualifications

• Experience in supporting retail and sales.

• Experience in preparing and presenting written project status reports and executive briefings.

• Phenomenal communication, presentation, and public speaking skills

• Organizational and time management abilities

• Critical thinking, analytical, and decision-making abilities

• Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
• Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.
• Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
• Package, deliver, and at times present key findings and briefings.
• Conduct evaluations to identify areas of improvement.
• Monitor, analyse & audit trainees’ performance and call out any unusual trends.
• Identify training needs by working with operations team and QA.