Minimum Skills to Hire:

• 5 years experience in the BPO industry.
• 2 years experience as a Training Manager or Training Supervisor in a BPO setting.
• Instructional Systems Design background.
• Strong client management skills.
• Strong Training Operational Experience (Customer Service related).
• Is a team player.
• Flexible and adaptable to a high stress, high demand fast paced multi-lingual and multi-cultural environment.
• English C1 or above.
• Any secondary language: Mandarin (preferred), Japanese, Korean, Thai.
• Have worked in the Travel and Hospitality / Hospitality / Hotel Industry for a minimum of 1 year is a plus.
• In-depth knowledge on Customer Experience and White Glove Experience.