The Training Manager typically works in an office environment but may also conduct training sessions in various locations, including client sites. The role may require flexible hours to accommodate different shifts and training needs.

Duties and qualifications may vary depending on the organization's size, industry, and operational requirements.

Minimum Skills to Hire:

• 5 years experience in the BPO industry.
• 2 years experience as a Training Manager or Training Supervisor in a BPO setting.
• Instructional Systems Design background.
• Strong client management skills.
• Strong Training Operational Experience (Customer Service related).
• Is a team player.
• Flexible and adaptable to a high stress, high demand fast paced multi-lingual and multi-cultural environment.
• English C1 or above.
• Any secondary language: Mandarin (preferred), Japanese, Korean, Thai.
• Have worked in the Travel and Hospitality / Hospitality / Hotel Industry for a minimum of 1 year is a plus.
• In-depth knowledge on Customer Experience and White Glove Experience.

Responsibilities:

• Conduct thorough assessments to identify training needs across various departments and job roles
• Analyze performance metrics, feedback, and skill gaps to determine training priorities
• Design and develop training curriculum, materials, and resources tailored to meet specific job
  requirements
• Create engaging and interactive training modules incorporating various instructional methods and
  technologies
• Facilitate training sessions, workshops, and seminars both in-person and virtually
• Deliver training content effectively to ensure understanding and retention among participants
• Develop evaluation methods to assess the effectiveness of training programs
• Collect feedback from participants and stakeholders to make continuous improvements to training
  initiatives
• Provide ongoing support and coaching to employees to reinforce learning and development
• Collaborate with managers to identify opportunities for individual and team improvement
• Coordinate training schedules, venues, and logistics to ensure smooth execution of training activities
• Maintain accurate records of training attendance, feedback, and performance metrics
• Ensure training programs comply with company policies, industry regulations, and quality standards
• Stay updated on industry trends and best practices in training and development.