• BPO Experience

• DSAT Analysis & Calibration Meeting (Daily + Weekly)

• Transaction Monitoring Analysis & Calibration Meeting (Daily + Weekly)

• Coaching / Refresher Sessions for agents (Weekly)

• Product Knowledge Test Contribution (Monthly)

• Process / Product Material Review & Translation (Monthly + Ad-Hoc)

• Agent Ticket Audit + Stamping (Daily)

• Agent Floor Support (Daily)

Hours of operation:

• Hour: 9 hours

Shift Time : (Mon – Fri) 8am – 5pm

*Often reschedule the shift according to the calibration meetings

• Coverage Region: JP Market