• Evaluations (Audit & DSATs) to identify if we can appeal (Results for iQA)
• Share feedback with the agents on all people related defects (Quality Audits – CC, BC and Cc) and DSATs (Agent Related)
• Conduct training and refreshers
• Support and mentor new employees
• Help operations on key metrics performance (Sharing insights & suggest action plan)
  

• Minimum bi-lingual proficiency and above is preferred (English).
• Language proficiency in English is mandatory
• Proven experience as corporate Qualit assurance or TQA
• Understanding of effective Quality KRAs (Key responsibilities areas)
• Willingness to keep abreast of new techniques in corporate Quality
• Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset
• Phenomenal communication, presentation and public speaking skills
• Organizational and time management abilities
• Critical thinking, analytical and decision making abilities