Quality Assurance Analyst - Malay (Thailand)

Qualifications

Minimum bi-lingual proficiency and above is preferred (English).
Language proficiency in English & Malay is mandatory
Proven experience as corporate Qualit assurance or TQA
Understanding of effective Quality KRAs (Key responsibilities areas)
Willingness to keep abreast of new techniques in corporate Quality
Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset
Phenomenal communication, presentation and public speaking skills
Organizational and time management abilities
Critical thinking, analytical and decision making abilities

Evaluations (Audit & DSATs) to identify if we can appeal (Results for iQA)
Share feedback with the agents on all people related defects (Quality Audits – CC, BC and Cc) and DSATs (Agent Related)
Conduct training and refreshers
Support and mentor new employees
Help operations on key metrics performance (Sharing insights & suggest action plan)

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