Requisition Post Information* : Posted Date
1 month ago(1/28/2025 9:40 AM)
Requisition ID
2025-59676
Category
Quality Assurance
Country
Thailand
Overview
Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations.
Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
Package, deliver, and at times present key findings and briefings.
Conduct evaluations to identify areas of improvement.
Monitor, analyze & audit trainees’ performance and call out any unusual trends.
Identify training needs by working with operations team and QA.
Responsibilities
Minimum 1 year of Quality Analyst experience.
Fast learner who requires minimal supervision.
Trust & Safety and Content Moderation experience is highly preferred.
Language proficiency in Mandarin and English is mandatory.
Experience in preparing and presenting written project status reports and executive briefings.
Phenomenal communication, presentation, and public speaking skills.
Organizational and time management abilities.
Critical thinking, analytical and decision-making abilities.