Teleperformance

Quality Analyst - Penang

Job Locations MY-Pulau Pinang-Bayan Lepas | MY-Pulau Pinang-Georgetown
Requisition Post Information* : Posted Date 8 months ago(6/12/2024 1:23 PM)
Requisition ID
2024-50670
Category
Client Operations
Country
Malaysia

Qualifications

Main Requirements:

 

  • Bachelor’s degree or equivalent diploma in any discipline
  • Candidate must be able to work on rotational shift (3 shift / 5 working days)
  • Minimum 1 years’ experience as QA in call center
  • Must be proficiency in English & Cantonese in terms of written, reading and speaking
  • Able to start work immediately is preferred.

Responsibilities

Key Responsibilities:

  • Conduct root cause and other data analysis
  • Conduct QA evaluations per client requirements and provides QA progress reports to team lead
  • Act as escalation point of contact for process questions, issues and resolution
  • Act as Subject Matter Expert (SME) for QA evaluations
  • Participate as project team member in problem prevention and continuous improvement projects

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