Teleperformance
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Quality Analyst - Penang
Job Locations
MY-Pulau Pinang-Bayan Lepas | MY-Pulau Pinang-Georgetown
Requisition Post Information* : Posted Date
8 months ago
(6/12/2024 1:23 PM)
Requisition ID
2024-50670
Category
Client Operations
Country
Malaysia
Qualifications
Main Requirements:
Bachelor’s degree
or
equivalent diploma
in any discipline
Candidate must be able to work on
rotational shift
(3 shift / 5 working days)
Minimum 1 years’ experience
as QA in call center
Must be proficiency in
English & Cantonese
in terms of written, reading and speaking
Able to
start work immediately
is preferred.
Responsibilities
Key Responsibilities:
Conduct root cause and other data analysis
Conduct QA evaluations per client requirements and provides QA progress reports to team lead
Act as escalation point of contact for process questions, issues and resolution
Act as Subject Matter Expert (SME) for QA evaluations
Participate as project team member in problem prevention and continuous improvement projects
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