The Training Manager typically works in an office environment but may also conduct training sessions in various
locations, including client sites. The role may require flexible hours to accommodate different shifts and training
needs.

Duties and qualifications may vary depending on the organization's size, industry, and operational requirements.

Requirements:

• Bachelor's degree in Human Resources, Education, Business Administration, or related field
• Proven experience as a Training Manager or similar role in the BPO industry
• Strong understanding of BPO operations, processes, and technologies
• Excellent communication, presentation, and facilitation skills
• Proficiency in instructional design principles and learning management systems
• Ability to multitask, prioritize, and manage time effectively
• Analytical mindset with the ability to interpret data and make data-driven decisions
• Certification in training and development is a plus

Responsibilities:

• Conduct thorough assessments to identify training needs across various departments and job roles
• Analyze performance metrics, feedback, and skill gaps to determine training priorities
• Design and develop training curriculum, materials, and resources tailored to meet specific job
  requirements
• Create engaging and interactive training modules incorporating various instructional methods and
  technologies
• Facilitate training sessions, workshops, and seminars both in-person and virtually
• Deliver training content effectively to ensure understanding and retention among participants
• Develop evaluation methods to assess the effectiveness of training programs
• Collect feedback from participants and stakeholders to make continuous improvements to training
  initiatives
• Provide ongoing support and coaching to employees to reinforce learning and development
• Collaborate with managers to identify opportunities for individual and team improvement
• Coordinate training schedules, venues, and logistics to ensure smooth execution of training activities
• Maintain accurate records of training attendance, feedback, and performance metrics
• Ensure training programs comply with company policies, industry regulations, and quality standards
• Stay updated on industry trends and best practices in training and development.