Teleperformance

Sr. Marketing Manager - Travel Loyalty Provider (Penang)

Job Locations MY-Pulau Pinang-Georgetown
Requisition Post Information* : Posted Date 2 weeks ago(5/7/2024 5:28 AM)
Requisition ID
2024-49106
Category
Marketing
Country
Malaysia

Overview

Key Responsibilities:

  • Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments
  • Lead the execution of marketing programs from start to finish, leveraging internal support and driving collaboration
  • Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies
  • Create, maintain, and conduct analytics reporting across multiple platforms and extract key insights for future campaign development and go-to-market strategies, complete with formal proposals and recommendations on tactics
  • Partner with email, performance marketing, and web teams to design, test, and evolve lead-nurturing tactics

Responsibilities

Preferred requirements:

 

  • 3+ years of marketing experience.
  • Fluent in English (at least B2), bilingual in Mandarin.• Experience in B2B consultative sales, relationship building and using CRM systems
  • Experience owning and/or operating a small and/or midsize business (SMB).
  • 1+ years’ experience in a commission, bonus, and/or metrics-driven environment.
  • Competencies and Specific Skills
  • Proactive, ambitious and driven to reach goals
  • Excellent written and spoken communication skills
  • Empathy:  Ability to easily and quickly build rapport with customers
  • High level of integrity and customer focus.  We always consider what’s best for the customer
  • Consistent demonstration of our core values:  extraordinary customer focus; live passionately, own outcomes, work fearlessly and join forces
  • Refusal to allow rejection on one sales call to affect the outcome of the next
  • Perseverance and resilience are key
  • Able to work independently with minimal supervision and able to take ownership and responsibility for own workload
  • Flexibility and ability to handle ambiguity and navigate change with ease.  For example:  maintaining effectiveness when experiencing major change in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
  • Willingness to continually learn and develop in order to master knowledge of several core products
  • Empathetic and resilient

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