Technical Requirements

• Good knowledge of OOP and the Microsoft stack: C#, .NET, ASP.NET, MVC, Entity Framework
• Good Knowledge of HTML5/CSS/Typescript/JS Framework like React/Angular/Vue
• Experience in CI/CD pipeline setup will be preferred
• Experience in chatbot development platforms is preferred
• Experience in Generative AI development is preferred

Non-Technical Requirements

• Bi-lingual in English and Mandarin
• Ability to work independently and experience working as part of a global team on projects with professionals at all levels
• Strong commitment to professional and service excellence
• Excellent oral/written communication, planning, project management, networking, and influencing skills

• Work closely with the Technical Lead to provide technical direction and contribute to technical solution
• Work with the team to determine the best technical approach to meet business goals aligned with program architecture
• Design, develop, and maintain conversational AI user experiences, components, and related plugins for various scenarios and use cases to support our strategic objectives.
• Work closely with key stakeholders to determine user requirements and domain and create effective conversational flows and language models.
• Train and use prompt engineering to establish, test, and debug domain language models to ensure optimum reliability and information accuracy.
• Integrate conversational AI with our programmable contact center solution, CRM, website, and other systems as necessary, using APIs and other methods.