Requisition Post Information* : Posted Date
2 months ago(3/31/2024 10:31 AM)
Requisition ID
2024-47862
Category
Quality Assurance
Country
Malaysia
Overview
Job Summary If you have the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you!
Qualifications
Main Requirements:
Bachelor’s degree or equivalent diploma in any discipline
Candidate must be able to work on rotational shift (3 shift / 5 working days)
Minimum 1 years’ experience as QA in call center
Must be proficienct inEnglish in terms of written, reading and speaking
Able to start work immediately is preferred.
Responsibilities
Key Responsibilities:
Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.
Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
Package, deliver, and at times present key findings and briefings.
Conduct evaluations to identify areas of improvement
Monitor, analyse & audit trainees’ performance and call out any unusual trends
Identify training needs by working with operations team and QA