Requisition Post Information* : Posted Date
2 months ago(3/28/2024 9:57 PM)
Requisition ID
2024-47822
Category
Quality Assurance
Country
Malaysia
Overview
Job Summary If you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you!
Qualifications
Main Requirements:
Bachelor’s degree or equivalent diploma in any discipline
Candidate must be able to work on rotational shift (3 shift / 5 working days)
Minimum 1 years’ experienceas QA in call center
Must be proficiency in English & Mandarin in terms of written, reading and speaking
Able to start work immediately is preferred.
Responsibilities
Key Responsibilities:
Conduct root cause and other data analysis
Conduct QA evaluations per client requirements and provides QA progress reports to team lead
Act as escalation point of contact for process questions, issues and resolution
Act as Subject Matter Expert (SME) for QA evaluations
Participate as project team member in problem prevention and continuous improvement projects